14 contact center best practices to improve the customer experience
14 contact center best practices to improve the customer experience
Mar 17, 2021
ringcentral.com
20 Successful Call Center Strategies to Implement Today
20 Successful Call Center Strategies to Implement Today
Sep 11, 2020
hitachi-solutions.com
Call center coaching: 5 types, focus areas, best practices
Call center coaching: 5 types, focus areas, best practices
Oct 22, 2021
timedoctor.com
Call center benchmark statistics 2022 [ 10 metrics to track in 2023] - Time Doctor Blog
Call center benchmark statistics 2022 [ 10 metrics to track in 2023] …
Nov 1, 2022
timedoctor.com
10 key principles for managing call center operations - Time Doctor Blog
10 key principles for managing call center operations - Time Doctor Bl…
Oct 10, 2024
timedoctor.com
Call center service level: Formulas, standards, sample agreement
Call center service level: Formulas, standards, sample agreement
2 viewsJun 23, 2021
timedoctor.com
Experience is everything: here’s how to get it right
Experience is everything: here’s how to get it right
Mar 12, 2018
pwc.com
10 top metrics to measure call center productivity (2026)
Oct 11, 2024
timedoctor.com
5 Contact Center Metrics You Should Start Tracking Today
1.7K viewsJun 12, 2023
YouTubeNextiva
The definitive list of 29 call center metrics and KPIs
Jan 20, 2025
genesys.com
2:42
Defining Customer Experience
64.4K viewsFeb 6, 2020
YouTubeStanford Graduate School of Business
1:50
The future digital contact center
7.7K viewsMar 31, 2021
YouTubeDeloitte US
2:11
What is Customer Experience?
68.2K viewsMar 12, 2019
YouTubeAssistKD
15:22
Customer Service Vs. Customer Experience
1.8M viewsOct 13, 2016
YouTubeValuetainment
13:59
How to Survive Your Call Center Training
1M viewsAug 31, 2020
YouTubeKwestyon
18:09
Customer Service Skills - Video Training Course | John Academy
221.7K viewsMar 1, 2018
YouTubeJohn Academy
22:40
Positive Scripting Examples for Call Center: Customer Service
234.7K viewsDec 28, 2020
YouTubeKwestyon
2:30
Contact Center vs Call Center: What’s the Difference?
18.1K viewsNov 23, 2020
YouTubeNextiva
17:30
10 Best Customer Service Experiences
136.2K viewsFeb 4, 2020
YouTubeValuetainment
4:06
Stages Of Customer Experience (CX) Maturity
20K viewsJun 6, 2018
YouTubeTemkinGroup
9:03
The Formula For Great Customer Experience (Light Series part 1)
230.6K viewsAug 18, 2016
YouTubeVusi Thembekwayo
1:08:55
Demystifying the Capability Maturity Model Integration
4.7K viewsJun 17, 2015
YouTubeAdministration for Children and Families (ACF)
3:05
10 Call Center Acknowledgment, Empathy, and Reassurance State…
316K viewsNov 21, 2018
YouTubeRea Ninja
2:22
Customer Experience Matters (Temkin Group Video)
194.4K viewsSep 29, 2015
YouTubeTemkinGroup
6:02
MOCK CALL PRACTICE: Difficult Customer Situation | Interactive S…
271.8K viewsAug 15, 2018
YouTubeRea Ninja
1:47
10 Steps to achieve customer service excellence
18.1K viewsOct 17, 2017
YouTubeContegris
8:59
Voice Lesson for Call Center Agents | the basics
114.8K viewsJul 8, 2021
YouTubeKwestyon
2:44
8 Customer Serivce Skills Every Employee Should Know
195.4K viewsJan 16, 2020
YouTubeA Better Answer
3:23
Day in the Life of an Inbound Call Center Agent
217.4K viewsJan 14, 2020
YouTubeCubeSmart Self Storage
21:41
Microsoft Dynamics 365 Omnichannel for Customer Servic…
13.6K viewsJan 21, 2021
YouTubePreact
See more videos
Static thumbnail place holder