Customer Service Training tip: 5 second method to gain more respect #customerservice #gainrespect
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YouTubeJeff Mowatt Customer Service & Sales Speaker
Customer Service Training tip: 5 second method to gain more respect #customerservice #gainrespect
Welcome back to another #customerservice training tip by Jeff Mowatt! In this video, Jeff discusses the importance of how you and your employees introduce yourselves to customers. Using just your first name may seem casual, but it can be a missed opportunity. Jeff advises incorporating your first and last name for two key reasons: it ...
76 viewsMay 15, 2024
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A couple bought their first flat 8 years ago. Their service charge was £1,400 for six months. Today it’s almost £8,000 a year. Half of it is energy costs from a communal heating system that’s basically failed. The other half is nearly £4,000 for “general maintenance” with no real breakdown. They can’t sell. They’ve slashed the price to below what they paid and buyers walk away the second they see the fees. FirstPort have even admitted they overspent by £80,000 on “general maintenance” this year
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