This article is for a Surface device that is out of warranty, damaged, or has a cracked screen. You can learn about the different service and support options that are available to assist you.

Learn how the service process for Microsoft Surface works and how to request service online if your Surface needs repair.

To get in-person service for your Surface, you can visit a Microsoft Authorized Service Provider to get quality service performed by trusted experts using certified parts.

Microsoft has a range of parts available for purchase, which can be used for self-repair, benefiting you when devices are out of warranty. See what options are available at Self-repair …

If the screen on your Surface looks distorted, has static, is flickering, or has lines running through the screen, you can try a few things to get it working again.

On the device you’re projecting from, go to the screen mirroring settings (sometimes called cast settings), and select your PC to connect to it. If you’re projecting from a PC, you can also …

If the service center associates are not able to resolve the issue, they can repair your device (in limited locations) or help facilitate sending it to Microsoft for repair or replacement.

All replacement components for each repair are noted in the service guides for applicable Surface models. Review the service guide for your Surface model thoroughly so you can purchase the …

If you want to create a new repair order for Surface or Xbox, please go to Device service and repair and sign in with your Microsoft account to create a new order.

了解 Microsoft Surface 的维修流程，以及当 Surface 需要维修时如何在线提出维修请求。