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The site home pageHi, this is Olga from the UX Research team. We are working on a new functionality that will help supervisors and administrators who use multiple accounts. Here are …
Genesys Cloud CX Release Notes - August 11, 2025 | Genesys …
Aug 11, 2025 · Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product …
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Jul 3, 2025 · Genesys is updating the monthly voice transcription allocation in Genesys Cloud. For all new quotes beginning August 18, 2025, and effective for existing customers at their next …
Upcoming Enhancements to Coaching & Learning Scheduling: …
Hi everyone, We're pleased to share some upcoming enhancements to how Coaching and Learning appointments are scheduled in Genesys Cloud. These changes aim to give you more …
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Genesys Cloud Release Notes | March 24th 2025 | Workforce …
Mar 24, 2025 · Genesys previously announced that, during the week of December 7, 2024, Genesys would migrate an additional /18 CIDR block of IP addresses used for Genesys Cloud …
Genesys Cloud Deprecation: BYOC-Premises – Genesys Hardware …
Mar 10, 2025 · Genesys understands that due to regulatory or connectivity constraints, certain countries require a premises-based media deployment. If you require a premises deployment, …
Static IP Addresses for Genesys Cloud Platform API REST Services ...
Starting June 2nd, 2025, Genesys Cloud will be reducing firewall allowlist requirements for inbound IP traffic (e.g. to Genesys Cloud Platform API REST Services) from the entire set …
Genesys Cloud Release Notes | April 7th 2025 | Workforce …
Apr 7, 2025 · Genesys previously announced that, during the week of December 7, 2024, Genesys would migrate an additional /18 CIDR block of IP addresses used for Genesys Cloud …