Ben Ames has spent 30 years as a journalist since starting out as a reporter for daily newspapers in Pennsylvania and Massachusetts. He has focused on business and technology reporting since 1999 for ...

Loyalty programmes enter a new Golden Age as budgets, satisfaction, and ROI hit record highs. Antavo, the AI-powered Loyalty Platform, has released its Global Customer Loyalty Report 2026, a survey of ...

American Express Co. reported higher-than-expected transaction volume and said it will boost its dividend 16%, even as higher costs weighed on quarterly profit. The payment company best known for its ...

For years, the customer experience playbook has been treated like a technology problem. Add another tool. Deploy another bot. Automate another workflow. And yet here we are, heading into 2026 with ...

“MacKenzie Scott wants to make a meaningful gift to your organization.” As a nonprofit leader, there are few more joyful words to hear than these. I’ve been fortunate enough to be told this twice now, ...

Plume Design, the leader in intelligent services for ISPs serving connected homes and small businesses, announced the acquisition of Sweepr, an AI-powered customer-care orchestration platform built ...

Combination unites UserTesting’s category-leading insights platform with User Interviews’ leading participant recruitment to help enterprises make better decisions UserTesting, the leading provider of ...

COLUMBUS, Ind., Jan. 5, 2026 /PRNewswire/ -- LER TechForce today announced a definitive agreement to acquire the Resource Solution division from Siemens' Altair business unit, significantly expanding ...