Every entrepreneur knows the feeling: a CRM full of promising leads, a growing contact list and ambitious revenue goals. Yet somehow, those connections never quite convert at the rate you’d hoped. The ...

The Meta logo and logos of Facebook, Instagram, WhatsApp, Messenger and Threads are screened on a mobile phone for illustration photo in Krakow, Poland on Jan. 25, 2025 (Beata Zawrzel / NurPhoto via ...

'Not just a dog:' Blair County sheriff's office mourns sudden passing of K9 Rik Officials with the Blair County Sheriff's Office is mourning the sudden passing of its police K9.According to a social ...

Most of us have been on the other end of one of these calls… we have a problem, and a call center representative is talking to us like a robot. But in this story, we get to hear the other end of a ...

Customer service isn’t a team. It’s how your whole company shows up for your customers, especially when no one’s watching. True customer service is a company-wide culture, not a department, remembered ...

That’s what the job candidate told me during her interview, and she meant it. Her ideal job was one where she wouldn’t have to think, just follow the script, hit the metrics, go home. I understood and ...

Most retail leaders don't expect their customer service scripts to carry legal consequences. After all, they're meant to be helpful, friendly and on-brand. However, beneath that friendly tone there ...

Empowering every team member—from frontline staff to partners—to think, act and connect with purpose is the foundation of truly memorable customer experiences. Empowerment drives CX. The top customer ...