We’re announcing the general availability of Agent 365, plus previews of new capabilities to discover and manage shadow AI ...
The Official Microsoft Blog on MSN
Unlocking human ambition to drive business growth with AI
As our customers progress toward becoming Frontier Firms, they are using AI not only to optimize how work gets done, but to reinvent their business on the promise of growth. Organizations can now ...
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Gain end‑to‑end visibility into agent workflows with screen recording in Dynamics 365 Customer Service and Contact Center to improve coaching, compliance, and quality evaluations.
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