Downpay deactivated the chatbot within a month. AI now plays a far narrower role in the company’s customer support: drafting ...

Louise Anderson explains how a dental membership plan is helping practices find stability during NHS contract reform in Wales ...

Vacation rental software automates bookings, pricing, guest messaging, and maintenance. This complete guide covers what it ...

The 20 companies IBJ featured in last year’s Innovation Issue all appear to still be in business, and some have introduced ...

Time to find out if travelers will actually book travel via AI chat, as Mindtrip launches with Sabre's agentic tool and ...

Agoda introduces a cutting-edge AI-powered feature that integrates hotel images with relevant reviews, enhancing user experience by associating visual content with guest feedback. This multimodal ...

How this travel company's AI rollout drove a 73% satisfaction boost: A 5-step playbook for your business ...

Rachel Williams has been an editor for nearly two decades. She has spent the last five years working on small business content to help entrepreneurs start and grow their businesses. She’s well-versed ...

The NDP motion urged the government to prohibit surveillance pricing both in stores and online. The Liberals and ...

Twilio posted its fastest growth in years — here's what the numbers mean for CX leaders navigating the AI infrastructure ...

A Point of Sale (POS) system is a device businesses use to log orders and process sales. It is made up of hardware and software elements, and can also be used to carry out advanced functions like ...

Julia Kagan is a financial/consumer journalist and former senior editor, personal finance, of Investopedia. Michael Boyle is an experienced financial professional with more than 10 years working with ...