Netomi raises $110 million led by Accenture Ventures, with backing from Adobe and Jeffrey Katzenberg, to expand enterprise AI ...

Operational intelligence embeds AI directly into the way customer interactions and workforce decisions are managed.

Home Depot is letting go of a traditional store feature and introducing a new customer support system. The retailer is ...

Amazon Connect is now the agentic AI-powered foundation for three new solutions and one familiar contact center offering.

Ensuring consistent, high-quality customer outcomes requires bold leadership decisions that prioritise long-term value over short-term convenience, says Brett Diamond, CEO, 1:11 Systems. Every company ...

Most companies are stuck in AI pilot mode. Learn the five failure modes preventing AI agents from scaling—and how leaders can ...

Walmart customers may find something new the next time they’re looking for makeup and skin care products: in-store advisers ...

Businesses must strike the right balance between leveraging AI’s capabilities and maintaining meaningful human oversight. For ...

Booking Holdings (No. 1 on Travel Weekly's Power List) is positioning its artificial intelligence (AI) efforts as a moat ...

In today''s digital-first business landscape, customer interactions span a diverse array of platforms, including virtual reality (VR), voice assistants, and video conferencing. These immersive ...

Ant International now connects over 150 million global merchants with more than 2 billion user accounts globally, the company disclosed at its flagship MoMents 2026 fintech executive forum in Kuala ...

Some employees are looking beyond their day jobs to alleviate the harms of A.I., from job loss to bioterrorism. Anthropic ...