As proactive contact becomes an integral part of customer care, the lines between outbound and inbound customer communications in the contact center are blurring, and this convergence is only going to ...

A few years ago most consumers would refer to a call centre – a term which reflected the fact that the majority of brand interactions centred around voice calls. Today, thanks to the surge in digital ...

CHICAGO, March 17, 2025 (GLOBE NEWSWIRE) -- While channels like email and messaging are more prevalent, the phone remains one of the most business-critical tools available, according to a 2025 study ...

Avaya today announced a new solution for mid-size contact centers that streamlines adoption, implementation and management of comprehensive outbound customer communications. Avaya Outbound Contact ...

Zendesk has acquired Outbound.io for an undisclosed sum. Outbound has developed proactive customer communication software that improves customer lifecycle management. Zendesk should win with the ...

Alvaria will integrate its Alvaria Cloud solutions for outbound interactions, regulatory and compliance management, and convenient time to call capabilities with Avaya’s Elite contact center and its ...

WESTFORD, Mass.--(BUSINESS WIRE)--Today, Aspect announced the general availability of Aspect® Unified IP® and Advanced List Management ™ 7.4 SP1, the latest release of its comprehensive, omnichannel ...