In an analyst briefing last week, Cisco Systems Inc.’s Webex shared updates from across its suite of offerings. Today’s AnalystANGLE conversation features a conversation with Zeus Kerravala of ZK ...
New AI-powered innovations in Webex Contact Center are focused on promoting agent efficiency and well-being, resulting in reduced turnover, exceptional customer experiences and real business outcomes.
On October 23, 2024, at WebexOne, Cisco unveiled the Webex AI Agent, AI Agent Studio and Cisco AI Assistant features for Webex Contact Center, as well as the Cisco Ceiling Microphone Pro, a Workplace ...
In January this year, Cisco announced a South African point of presence for its Webex Calling and Contact Center in collaboration with Amazon Web Services (AWS), with the latter offering the ...
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