Have you ever read a corporate press release and felt a slight chill-like you were reading output from a machine rather than from a person? That reaction is more common than you might think, and it ...

Think words are everything? This article reveals why and how tone and body language do the heavy lifting in communication. Words account for just 7% of communication impact, while tone and body ...

When you’re forced to give a customer an answer that isn’t their first choice, perception counts for a whole lot. These conversations are where intuition, tone, and empathy can swing the pendulum one ...

You know the words, you understand the accents and yet… and yet there's another difficulty with verbal communication! No one speaks in exactly the same way or with the same style. And across cultures, ...

SAN DIEGO — President Donald Trump is a shameless cultural warrior who pits citizens against one another. Perhaps he does it for his own amusement, or because a fractured country is easier to control, ...

Grammarian Robert Hartwell Fiske doesn't seem to have much tolerance for people who spell poorly and misuse idioms. But he saves his greatest contempt for the nation's dictionary editors. Fiske seems ...

Mozart, Tchaikovsky, Sinatra and Hendrix – these and many other of the world's most famous musicians have had "perfect" or "absolute" pitch. The ability, defined as recognizing the pitch of a musical ...

Some people are much better than others in persuading somebody to see their point of view. They know that it is not just what you say which is important, but the way you say it. Your tone of voice is ...

Democratic political consultant and advisor James Carville called on his party to "tone" down the use of "jargonistic language" with voters, calling it ineffective. "Let’s just be authentic and to the ...