Two multi-ethnic workers working in a plastics factory, standing on the factory floor, looking at the control panel of one of the machines. The African-American man is pointing to the panel. His ...

CEO Christopher Nassetta said solving a problem for a guest makes them more loyal to a brand than perfect service.

Rob De La Espriella is the creator of BlueDragon, a problem-solving system used by the US national laboratories and nuclear facilities. United States businesses are silently hemorrhaging trillions of ...

A conversation with author Anne Morriss on two keys to organizational success. When it comes to solving complicated problems, the default for many organizational leaders is to take their time to work ...

Start with trust and end with speed. When it comes to solving complicated problems, the default for many organizational leaders is to take their time to work through the issues at hand. Unfortunately, ...

Too many companies launch new products or services without a process for deeply understanding what their customers truly need. They make assumptions, rely on limited feedback, or develop ideas based ...

Consider someone who’s perfectly content with their office chair. It’s not ergonomic, it doesn’t have lumbar support, but it works. Then, during a meeting or a visit to a friend’s office, they sit in ...

DeepMind, the Google AI R&D lab, believes that the key to more capable AI systems might lie in uncovering new ways to solve challenging geometry problems. To that end, DeepMind today unveiled ...

We all have problems we’re aware of but ignore: The argument with your partner on Saturday night about money gets swept under the rug on Sunday morning. You’ve been unhappy with your work schedule for ...