IT Service Management (ITSM) refers to organizations' activities, processes, and strategies to design, deliver, manage, and improve IT services they provide to their customers or end-users. This ...

The modern organization is dependent on its information technology (IT) infrastructure. If core IT systems and services are unavailable for just a few moments, chaos may ensue. Your IT team is ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

Persistence Market Study has developed an analytical study report titled“IT Service Management Tools Market: Global Industry Analysis (2012-2016) and Forecast” in order to comprehend the many ...

Slack has announced new AI-powered features aimed at creating an “agentic OS” experience. Integrating Salesforce tools such as Sales, IT, HR, and Tableau, Slack now enables users to perform AI-driven ...

From ServiceNow and BMC to Broadcom and IBM, here are the 11 vendors that made Gartner’s new Magic Quadrant For IT Service Management Tools. Magic Quadrant For Service Management Tools The COVID-19 ...

IT asset management or ITAM solutions provide comprehensive management of hardware and software assets, both on-prem and in the cloud. The vulnerabilities of the Apache Log4j logging package—and the ...

ServiceNow ITSM enables thousands of organizations worldwide to future-proof their IT processes for a new world of work with one data model, one architecture, and one platform. Leveraging the power of ...

It’s never good when a server goes down. At an airline like Israel’s El Al, it could mean problems for the workers in the operations control center who are charged with keeping planes in the sky. Or ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the leading digital workflow company that makes work, work better for people, has been named a Leader in the 2020 Gartner Magic Quadrant ...