Defense Department CIO Terry Halvorsen's latest guide to managing IT services puts the emphasis on risk management. Defense Department CIO Terry Halvorsen has signed a third version of department-wide ...

Analysts, consultants and IT managers are all clear that the next three to five years will see widespread use of the IT service management framework Itil across local government. Simon Mingay, ...

A typical performance management program measures key performance indicators (KPIs), conducts reviews and recognizes ...

Get the latest federal technology news delivered to your inbox. The need for effective cybersecurity in the federal government is more important now than ever before. Dr. Ron Ross, fellow at the ...

SolarWinds AI will first be put to use in its service desk solution to improve service agent workflows and reduce the time it takes to resolve tickets. IT observability and management software maker ...

To bring clarity to the deployment of secure mobile services, GlobalPlatform, the association which standardizes the management of applications on secure chip technology, has published the first ...

After a rollercoaster ride in IT investment over the past few years, many organisations are beginning to look at how they use information technology in a more strategic manner. Most critical business ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Hewlett-Packard is again building on its SOA story—and ...

IT service management (ITSM) is a set of policies, processes, and procedures to manage the implementation, improvement, and support of customer-oriented IT services. Unlike other IT management ...