Consumers today use self-service technologies to schedule appointments, make travel plans, pay bills and manage many other aspects of their lives. As a result, many individuals increasingly expect ...

As self-healing systems mature, the role of IT professionals evolves. No longer acting as constant responders to routine ...

Today’s demand from consumers for exceptional digital self-service and immersive engagement has become an all-encompassing influence, shaping their interactions with brands and corporations across ...

Walmart is quietly rewriting the rules of checkout, and the rest of big-box retail is being forced to react. By scaling back ...

Back in July, a survey conducted exclusively for Newsweek found that a majority of Americans wanted self-checkout kiosks to be completely removed from retail stores. The poll noted that 62% of ...

Doug Bonderud is an award-winning writer capable of bridging the gap between complex and conversational across technology, innovation and the human condition. Self-service is no longer expected; it’s ...

Self-service kiosks at McDonald’s and other fast-food chains have loomed as job killers since they were first rolled out 25 years ago. But nobody predicted what actually happened. In one of the ...

Interactive kiosks help build loyalty and increase revenue. Today’s convenience-driven culture is propelling significant revenue for interactive kiosks. It is an industry expected to nearly double to ...

Diebold Nixdorf, a self-checkout manufacturer, has established a new retail technology line at its North America manufacturing facility in North Canton, Ohio. The company also recently partnered with ...

When restaurant customers order from a self-service kiosk while a line forms behind them, they feel rushed, prompting them to buy less and stick to familiar items instead of browsing for something new ...

The Transportation Security Administration (TSA) is taking a big step toward speeding up wait times for airport travelers. The agency, along with the Department of Homeland Security's (DHS) Science ...