Using STAR helps you tell a clear, concise, and impactful story about your skills and experiences. It’s a great tool to ...

Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

With the new year underway employers are beginning to resume normal business activities and restart their hiring process. Similarly, many school and university graduates are beginning their job search ...

When you're preparing for a job interview, one of the first things you can do is research what previous candidates have shared about their own interviews with that employer. Some of the most helpful ...

What is a job interview like today? The modern job interview landscape has evolved dramatically, influenced greatly by recent global events. The COVID-19 pandemic, for instance, catalyzed a shift ...

Timothy Colin Bednall does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no relevant affiliations ...

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