I appreciate this reader’s feedback. The point is well made. While using e-mail more effectively is part of becoming a savvier communicator, it’s only part of the equation. Another part has to do with ...

What’s more important when it comes to job candidates – a strong CV or a high emotional intelligence (EQ) score? An article from Knowledge@Wharton, the online journal of the Wharton School of the ...

Just about every firm uses resumes and interviews to screen potential new hires, but just about every firm also realizes these tools have some pretty serious limitations. Professional help can make ...

One result of this newfound interest in EI is the “EQ Test.” By means of standardized questions, psychologists and others have attempted to quantify the emotional intelligence of others, by assigning ...

The Emotional Intelligence Quick Book: Everything You Need to Know to Put Your EQ to Work by Travis Bradberry and Jean Greaves (Fireside, $19.95) The Basic Idea Once you've reached a certain point, ...