The ideal candidate for a call-center sales coach position possesses demonstrated experience in a combination of work-related skills, including customer service, leadership, problem-solving and a ...

As a hiring manager, there’s a lot riding on your ability to have a productive interview and find the right agents and supervisors for your call center. If taken too lightly, interviews can end up ...

When heading into an interview, candidates must prepare for any question thrown at them. Many candidates prepare to speak about their past experience and how it fits into the role, but many forget ...