Nutshell reports small businesses can successfully implement CRM systems with a user-friendly approach, strategic planning, ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

Rocket CRM has unveiled a new phase of enhancements to its automation framework, reinforcing its commitment to advancing customer reputation management for organizations across various sectors. These ...

Genesys on Monday introduced G-Nine as the innovation framework underlying all of its product offerings. “Think of G-Nine as the Genesys innovation framework that guides many aspects of our business — ...

I read the following blogpost on CustomerThink earlier this week, and it made me think about the importance of strategy. In his article, Lior Arussy says: "At the core of social CRM success must be ...

"With the changing health insurance environment comes the need for greater integration. This includes sales automation, online enrollment, e-billing and data collection on your customers and potential ...