As an added benefit, there’s no need to spend money to train IT administrators on the nuances of the system. “The training for a VoIP system is very similar to the training you receive when you get a ...

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With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

Call centers often have specific needs and requirements to operate properly. Between the sheer volume of calls that take place at large call centers and the budget considerations that come with ...

Christiana Jolaoso-Oloyede writes for media publications, B2B brands and nonprofits. Using her research, analytical and writing skills from her training as a lawyer, she focuses on garnering accurate ...

Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal. Whether you’re getting call center software for the first time or you’re ...

Converged voice/data WAN projects and applications are helping customer call centers of all sizes lower costs and become more efficient. The benefits include savings on long-distance and local phone ...

How to Set Up a VoIP Call Center on Time, Under Budget Your email has been sent Learn my seven-step foolproof process for setting up a VoIP call center as fast as possible without breaking the bank or ...

IP-based systems allow companies to route calls to home workers and satellite offices. Baxter Credit Union took a bold approach to upgrading its call center. In late 2002 it merged voice and data on a ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

Companies thinking about investing in voice over Internet Protocol (VoIP) frequently cite the cost savings reaped from the elimination of long-distance tolls as the only primary benefit of the ...

Today's call centers offer businesses a wealth of valuable features to help answer customers' calls faster and provide efficient customer service. They route incoming callers to the right person ...