Voice over Internet protocol and public branch exchange systems -- VoIP and PBX, respectively -- are two ways of achieving the same end goal: to make and receive phone calls. Traditional PBX systems ...

If you’re thinking about replacing or upgrading your business phone system, you have an important choice to make. Do you want to use a Voice over IP (VoIP) or a Private Branch Exchange (PBX) service?

The cord-cutting movement isn’t limited to consumer cable and Netflix. As Voice over Internet Protocol communication matures and as high-speed Internet becomes cheap and ubiquitous, an increasing ...

Agentic VoIP follows a series of advancements introduced in 2025, including Agentic Email and Agentic Procedures, all designed to bring AI-powered intelligence into the Collections process. Together, ...

As someone who spends a considerable amount of time each week collaborating and engaging with people from across the entire world, I have grown to tremendously appreciate the incredible power of ...

Your business might be small, maybe even downright tiny, but moving to VoIP can give you the power and presence of a much larger company. Once upon a time, it cost a fortune to get big-business phone ...

Our content is funded in part by commercial partnerships, at no extra cost to you and without impact to our editorial impartiality. Click to Learn More Managing high call volumes can be a headache, ...

VoIP (Voice over Internet Protocol) is a system for transmitting voice calls over the internet. IP phones use an internet connection rather than phone lines for transmission, but otherwise work the ...

Ascendant Technologies reports that budget-conscious businesses can enhance productivity and security through IT solutions ...

Are you aware what VoIP QoS is and how it can improve your customer communication strategy? Get familiar with the technical aspects of VoIP quality with our helpful breakdown. When you purchase ...

At its December Open Meeting, the FCC adopted a Third Report and Order and a Third Further Notice of Proposed Rulemaking, which aim to close a gap ...