Before the Covid-19 pandemic, remote support services and tech support were important to maintaining a smooth workflow within any company. However, once the pandemic hit in the early months of 2020, ...

When engineers first received the Bomgar appliance back in March, the company had just released a new version, so the new documentation did not match the user interface (UI) on the old appliance.

Accelerate your tech game Paid Content How the New Space Race Will Drive Innovation How the metaverse will change the future of work and society Managing the ...

How to share your desktop for remote support with Chrome Remote Desktop Your email has been sent When all other remote screen sharing solutions fail, you can always turn to Chrome Remote Desktop to ...

While most professionals welcome the convenience and flexibility of remote work, for nontech employees, suddenly having to “self-serve” their tech issues can be intimidating. When working in an office ...

If members of your family are finally moving over to a Mac, you're going to get called for technical assistance. Here's how to access the new Mac from across the town, country, or world by taking ...

Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. As remote work becomes increasingly common in higher education, ...