United Voice Cloud MS Teams Phone System changes that. The solution delivers full PBX functionality integrated directly ...

Cloud communications specialist Telviva has launched Call2Teams, South Africa’s first software-as-a-service (SaaS) solution to enable native voice capability within Microsoft Teams. This enables ...

Microsoft is expanding the capabilities of Teams Phone with a new extensibility preview that allows organizations to build and integrate custom call workflows using Azure Communication Services (ACS).

Mar 17, 2025 -- By: Johnny McCormick and Jacob Grimm-- Contact centers are key to exceptional customer support and business growth, yet many struggle with integrating AI driven experiences and ...

• Supports global operations with broad international coverage. Both Operator Connect and Direct Routing can unlock Teams for business phone system. Choosing between the two comes down to priorities – ...

As Microsoft has continued to expand Teams Phone features, companies are often using it to manage inbound calls, in effect utilizing Teams Phone as a lightweight call center. At the same time, many ...

AudioCodes' Voca Conversational Interaction Center (Voca CIC) now supports the latest, most reliable platform available to Microsoft Teams CCaaS applications: Teams Phone extensibility. Voca CIC's new ...