At last week’s Knowledge 16 conference, the big news from service management vendor ServiceNow (NYSE:NOW) was its push into customer service management (CSM). Venturing beyond its information ...

Management systems for DevOps have grown in popularity over the years, as many organizations have brought software developers, IT and DevOps under a single roof. Software platforms like Jira Service ...

Accenture has purchased a 70-person ServiceNow consultancy to expand its capabilities around security and human resources and strengthen its position in the United Kingdom. The Dublin, Ireland-based ...

Enterprise customers that have standardized on ServiceNow and have a multi-cloud strategy will now be able to more easily manage their Oracle Cloud Infrastructure (OCI) resources via their existing ...

While Oracle’s takeover of TOA Technologies has sparked M&A activity in the field services space, ServiceNow is planning expansion into new areas in order to grow its service management footprint.

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today introduced its new Procurement Service Management ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the leading digital workflow company that makes work, work better for people, today announced a customer care plan to support its public ...