Customer service is perhaps the most vital part of conducting business as it reflects directly on the company and how it is able to meet the needs of patrons. Implementing customer service training ...

Here are eight strategies to increase the power and effectiveness of your customer service training. Each is intended to add meaning to the effort for all involved and to provide results that are ...

Wow customer service is an essential part of becoming a legendary customer-centric business. That’s because customers think in terms of stories, and you want them to retain—and retell—stories of what ...

Today more than ever, excellent customer service is needed to retain customers. People are tired of spending hours on the phone with rude service people only to find their problems unresolved.

When you manage customers' questions and problems well, they reciprocate by coming back, spending more and becoming loyal to the brand. Is delivering good customer service worth the effort and expense ...

In today's business landscape, customer expectations are higher than ever before. To deliver exceptional field service, technicians must be equipped with the right knowledge, skills, and tools.