The exact type of information in a customer service management system varies somewhat depending on the type of services the business offers. These systems should provide a complete record of ...

Data flow monitoring has existed for many years. My first experience was around 10 to 12 years ago when talking to members of the security team at a large US networking company. While monitoring the ...

The field service industry has undergone a significant digital transformation in the past 15 to 20 years. Initially reliant on cumbersome paper-based processes for managing mobile technicians and ...