In the dynamic landscape of customer service and support, the ability to swiftly resolve issues is crucial for maintaining customer satisfaction. Master data management (MDM) has been traditionally ...

In today's digital era, service organizations across various industries are recognizing the importance of service intelligence, an approach that harnesses the power of data, analytics and AI to ...

PASADENA, Calif.--(BUSINESS WIRE)--QLESS, the leader in customer engagement and queue management software, is excited to announce the launch of Service Intelligence, a powerful addition to its ...

Salesforce Inc. said today it’s adding yet another artificial intelligence capability to its arsenal with the launch of a new application called Service Intelligence within its Service Cloud, its ...

While we typically associate customer service with today’s demanding consumers and the emergence of popular DTC brands, B2B companies that manufacture complex, technical equipment such as medical ...

Dr. Chris Hillman, Global AI Lead at Teradata, joins eSpeaks to explore why open data ecosystems are becoming essential for enterprise AI success. In this episode, he breaks down how openness — in ...