If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

As a business owner, you know that providing excellent customer service is one of the most important things you can do to ensure your company's success. With utility companies, for instance, it is no ...

Small businesses (SMB) often face the challenge of delivering big customer service with limited resources and staff. Providing excellent customer service, however, can be a game changer for a small ...

Automation is rising, but most consumers still want real human help. Learn what today’s trends reveal about trust, loyalty and the future of support. Customers still want to speak to a human. AI ...

Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service together on a single intelligent interface ...

DALLAS--(BUSINESS WIRE)--The demand for efficient and responsive customer service has never been greater in today's fast-paced world. Recognizing this need, Brinks Home™, one of the largest home ...

Successful customer relationships are built on the perception of authenticity and trust. In the digital age, a single instance of perceived deception can destroy a company’s reputation and customer ...

Opinions expressed by Entrepreneur contributors are their own. Over the last several years, the buzz has been incessant surrounding millennials, the age group born between 1980 and 2000. There’s a ...

NEW YORK--(BUSINESS WIRE)--Emplifi, the leading unified customer experience platform, today released a benchmark analysis of how industries use social media for customer care. Amid a highly ...