When engineers first received the Bomgar appliance back in March, the company had just released a new version, so the new documentation did not match the user interface (UI) on the old appliance.

Broadcast equipment manufacturer Wheatstone is now offering “remote-in” technical services to support its WheatNet IP customers. The company said this new service helps fill the engineering gap, and ...

Remote IT jobs have surged in popularity, offering professionals flexible, location-independent work while meeting growing tech support demands. Technical support work from home equips candidates with ...