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Alok Kulkarni is Co-Founder and CEO of Cyara, a customer experience (CX) leader trusted by leading brands around the world. Organizations are under increased pressure to meet customers’ growing demand ...

Black Friday and the following holiday shopping season are critical for retailers worldwide. For many, the revenue generated during this period represents a substantial portion of their annual targets ...

Privacy-first practices. Embrace privacy-first data strategies to build trust and adapt to evolving regulations like GDPR and CCPA. AI-driven insights. Use AI and ...

When it comes to building a successful e-commerce brand, few things are more important than truly understanding your customers. Of course, that’s where the problem comes in–many e-commerce ...

When you move from gut to data, you gain clarity and make better hires over time. You’ll make fewer mis-hires (which can cost ...

Email is the backbone of our digital identities, connecting online interactions, communication, and personal records. The email address translates consumer intent across platforms, silently anchoring ...