ASHEVILLE – AdventHealth in Hendersonville received a citation from regulators for failing to allow a behavioral health patient to speak to a patient advocate. The North Carolina Department of Health ...
Most dental teams don't want to deal with patient complaints. They listen politely as patients describe whatever problem they're having, but they never take any action. Instead, they shrug off the ...
All hospitals are focused on improving patient experience, a priority that has been proven to not only affect HCAHPS scores, Press Ganey survey ratings and CMS reimbursement policies, but also leads ...
When it comes to addressing grievances that affect Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores — such as “feeling unengaged in their care,” “lack of clear ...
Two Detroit Medical Center hospitals were found to be out of compliance with federal health standards within the last two years, according to the Michigan Department of Licensing and Regulatory ...
Negative patient reviews can feel like setbacks, especially when they overshadow the time, consistency and care invested in building your reputation. It’s natural to feel frustrated or even defensive ...
Johns Hopkins University School of Medicine and Vanderbilt University Medical Center investigators report that physicians who attract more unsolicited patient complaints also tend to accept larger ...
Demonstrators staged a "die-in" outside of UPMC's downtown headquarters earlier this month to protest the health system's cuts to gender-affirming care for trans patients. A group of transgender ...
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