The 311 service, where it's offered, routes people to a call center which in turn connects them with the appropriate non-emergency municipal service. For example, if you see an armed person entering a ...
A young woman uses a smartphone in Washington Square, New York. (Photo by Claudio Alvarado Solari / CC BY-NC 2.0) This is your first of three free stories this month. Become a free or sustaining ...
In an attempt to mitigate the digital divide and provide greater functionality to 311 users, Chicago announced a new set of features that can be accessed by texting the city's 311 system. The new ...
Some of you might remember a while back when Mayor Michael Bloomberg implemented 3-1-1 in New York -- a non-emergency phone number that revolutionized the way citizens could make service requests of ...
This case study is part of an ongoing series developed in support of a larger text on interoperability by John Palfrey and Urs Gasser Interop: The Promise and Perils of Highly Interconnected Systems ...
SANTA CLARA, Calif. & MELVILLE, N.Y.--(BUSINESS WIRE)--KANA Software, A Verint ® Company (NASDAQ: VRNT), today announced the City of San Antonio, Texas is using its Customer Mobile application and ...
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