One of the hardest things about design is keeping track of the terminology. There are many words to learn, and definitions frequently overlap. But don’t think for a moment that any two terms mean the ...

Understanding and implementing exceptional CX design is key to standing out in a crowded marketplace and building lasting relationships with one’s customers. Customer experience design (CX design) has ...

The axiom, ‘The customer comes first’ is not new to business. Whether you sell a physical product through a brick and mortar store or something virtually, at the end of the day it’s your customers ...