Accelerating managed care complexity and regulatory requirements are increasing administrative friction, creating a strong business case for AI that targets real operational and clinical bottlenecks.

Microsoft Teams has introduced Copilot call delegation, an AI-powered feature that automates call management tasks like spam filtering, caller context, and scheduling through Microsoft Bookings.

Microsoft is expanding the capabilities of Teams Phone with a new extensibility preview that allows organizations to build and integrate custom call workflows using Azure Communication Services (ACS).

Dynamic workflows in Claude Opus 4.8.8 offer a structured way to handle complex tasks by dividing them into smaller, independent components. These workflows enable parallel task execution, where ...

An AI workflow can perform end-to-end processes autonomously. But how do you set them up and what are the best use cases?

Information overload is an ongoing challenge for marketing leaders. Organizations used an average of 106 different SaaS applications last year. In a 2025 Qualtrics global study, marketing and insights ...

Workflows allow teams to work more efficiently, with fewer bottlenecks and more accountability. Here are the best examples.

Explore what's new in Copilot Studio, May 2026: computer-using agents are now available, plus redesigned workflows and Work IQ extensibility.

Before leaders can document standards and “best practices,” they first need to determine which AI use cases and workflows ...

What if the automation platform you’ve been relying on isn’t the best fit anymore? Below, Jannis Moore breaks down how emerging solutions like Antigravity IDE and Trigger.dev are reshaping the ...

For radiology teams in NYC and beyond, managing on-call rotations and shift coverage has traditionally meant juggling multiple apps, manual updates, and the constant risk of scheduling conflicts. But ...