Despite efforts to improve customer communications, life insurers are seen as unnecessarily complicating explanations of their policies, according to the J.D. Power 2024 U.S. Individual Life Insurance ...

TROY, Mich.: 9 Oct. 2025 — Overall customer satisfaction with individual life insurance providers remains steady this year, but that apparent stability masks significant year-over-year swings in ...

Customer satisfaction is high among financial advisors, insurance agents and bankers for their life insurance and annuity partners Despite high levels of overall satisfaction, many financial ...

For many households, life insurance provides an essential safety net. Yet only about half of U.S. adults currently have some form of life insurance, and roughly 40% say they need more life insurance.