Salesforce has announced several new Marketing Cloud product updates that aim to support enterprise marketing teams working remotely. Key updates include Einstein-powered AI features in Interaction ...

Salesforce on Wednesday announced a bevy of new features and product updates across its Marketing and Commerce clouds, with many of the updates designed to advance the company's overarching Customer ...

Salesforces' new AI-powered integration is now available for use in the company's "Marketing Cloud" software. Salesforces' new AI-powered integration is now available for use in the company's ...

Salesforce admins and developers can now build, customize, and embed AI across every Salesforce app and workflow, including Einstein Copilot Einstein 1 Studio is deeply integrated with Data Cloud, ...

NICE inContact Announces Support for Routing Omnichannel Interactions Natively in Salesforce Live Agent With API integrations with Salesforce, CXone intelligently routes interactions to improve ...

Increase Efficiency, Improve Personalized Service with Omnichannel Natively Inside Salesforce CXone Omnichannel Routing support of Salesforce Live Agent cases and chats, via API integration, provides ...