Have you ever had pizza delivered to you by robot? That’s what some Domino’s customers have experienced in select areas. Instead of a human showing up at the door, an automated self-driving vehicle ...

Forbes contributors publish independent expert analyses and insights. I cover the intersection of people, risk, leadership and performance. This article is more than 2 years old. As work becomes more ...

A dystopia of job loss and surveillance or a utopia of transformation and progress: This conundrum sums up the intense debate around automation and its impact on the future of work. Optimistic ...

Summary: Business leaders are under immense pressure to deliver results in the face of market challenges. Automation is an immediate way to improve efficiency and productivity across every department.

Contact center automation is transforming how businesses manage customer interactions by optimizing repetitive tasks, improving agent efficiency and enhancing customer experiences. From intelligent ...