COLORADO SPRINGS, Colo. -- To make training and certification faster, more convenient and less expensive than traditional training classes, the Help Desk Institute (HDI) has launched eUniversity, ...

At a time when IT is supposed to be getting simpler, less complex and easier to manage, more people are calling help desks for assistance than ever before, according to a new study. That’s one of the ...

Two years after leaving as CEO of the Colorado Springs-based Help Desk Institute in the wake of its sale, Peggy Libbey is building a similar local startup company to manage trade associations for high ...

08 January 2006 DHAHRAN - The SAP Knowledge Center has been recognized by the Help Desk Institute (HDI) for achieving world class standards in serving Saudi Aramco's SAP customers. Seena S. Al-Omran, ...

The Help Desk Institute is an industry membership association that focuses on one specific aspect of call center life – customer support, mainly in the form of internal corporate help desks. Each year ...