Your passion for IT coupled with your strong customer service skills and sense of urgency could put you in line for this great opportunity in a top employer. You will be responsible for receiving ...

Our Client is looking for a Service Desk Analyst who will be responsible for providing first line technical support and customer service. A broad understanding of technical procedures and ...

A person who provides technical support for any aspect of the information systems department, including computer hardware, operating systems, applications and networks. A help desk analyst requires ...

Talking Shop: Boot camp offers insight for help desk staff Your email has been sent Review of the Help Desk Analyst Boot Camp training seminar Client support analyst Patricia Boone has been to many ...

When Anthony McCloud graduated from Graceland University in 2000, he didn’t have a smidgen of business experience. He didn’t know the first thing about business processes, customer service, or the ...

While new processes, approaches and technologies may change the way that support is provided, the requirements for technical resources won’t. According to Gartner, IT service desks cost as a percent ...