Your customer service department is responsible for maintaining customer satisfaction, helping to retain customers and assisting in generating repeat revenue for the company. Customer service training ...

Individuals entering the workforce expect to be compensated for their labor. While each person will have a unique motivation to work, compensation is a large consideration. Compensation packages vary ...

One or two people might suggest that, with the current pandemic, this idea was mere madness. We, though, wanted to see what traveling abroad and working abroad truly meant right now. The first step ...

Many companies excel at customer service. One of the best I’ve seen lately is Canva, a startup that makes graphic design software and tends to reply to nearly every customer complaint or approval on ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...