Cathay Financial Holdings Leverages Open-Source Small Language Models to Identify Customer Intent

To enhance operational efficiency and customer experience, Cathay Financial Holdings (Cathay FHC) continues to advance the ...
Nature

Intent classification for university administrative services using a bidirectional recurrent neural network modified by a developed Kepler optimization algorithm

The emergence of conversational agents has transformed university-student interactions, as they offer around-the-clock assistance with immediate responses to questions. Yet building such systems is ...
Vietnam Investment Review

Cathay Financial fine-tunes small language models to identify customer intent in financial services

Cathay Financial Holdings is leveraging fine-tuned open-source small language models to better understand local financial ...
TechRepublic

B2B Intent Data: What It Is & How to Evaluate It

Learn what B2B intent data is, how sales and marketing teams use it, and which criteria to evaluate before choosing an intent data provider. B2B intent data helps companies identify accounts that may ...