Customer journey analytics software aims to help businesseses understand, optimize and personalize every step of the customer experience. By aggregating and analyzing data from touchpoints across both ...

PALO ALTO, Calif.--(BUSINESS WIRE)--Birdeye is announcing that they have achieved the milestone of 100,000 businesses using its platform to deliver digital customer experiences. In addition, Birdeye ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced the release of its 2022 Digital-First Customer Experience Report, which highlighted significant gaps between company and consumer ...

AI-driven voice technology allows companies to improve customer and employee experience alike. But is it something customers want? Voice-recognition applications are nothing new, but artificial ...

Digital transformation has improved many processes including operations, business efficiency, research and development, supply chain management, customer service delivery and more across many ...

Glia, the provider of Digital Customer Service (DCS), announced a voice banking solution for the Glia Interaction Platform. The new feature is “an extension to its turnkey AI-powered Glia Virtual ...

Customer satisfaction and loyalty are at the core of most customer-centric organizations' business goals because a satisfied and loyal customer means increased sales, referrals and profit margin.