Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

Dom Nicastro: Hey everybody. Dom Nicastro here, welcome to another edition of CMSWire TV. Beyond the Call. I am the editor-in-chief of CMSWire, and I’m joined by—let’s get this out of the way—Melissa, ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...

Forbes contributors publish independent expert analyses and insights. Renae Gregoire covers content marketing and great content experiences. Have you ever tried to pick your way through a poorly ...

NEW YORK--(BUSINESS WIRE)--Stensul, the Marketing Creation Platform™, today announced two additions to its senior executive team. Tzi-Kei Wong has joined as Senior Vice President of Product, and ...

Customer success is essential for any startup, at every stage. It’s what ensures customers are engaged, adopting, and gaining value from your product. But many startups get customer success wrong.

The 2026 CX roadmap must shift from reactive fixes to proactive, cross-functional planning, measurable customer value, & long ...

DJ Paoni is the CEO of Certinia, which empowers leading technology and services organizations to deliver customer value with certainty. Evolving customer expectations are redefining the very concept ...

AUSTIN, Texas--(BUSINESS WIRE)--SailPoint Technologies, Inc., a leader in unified identity security for enterprises, has launched a digital Customer Success Center aimed at further enabling customers ...

Customer Success (CS) has rapidly evolved as a discipline over the past ten years to become a central plank of services businesses, from SaaS vendors to professional services firms. Where customer ...

Certinia in its various incarnations across the years has been a long-standing fixture at Dreamforce. This year is no exception. A year ago, at Dreamforce 2024 Certinia was just starting out on its ...

The Customer Success Festival, hosted by the Customer Success Collective, will take place on May 21-22, 2025 in Las Vegas. This two-day event will bring together leading minds in customer success to ...