Mention customer service and most people conjure up an image of “that place you call when you have a problem.” For decades, that’s exactly what customer service has been for most companies—a function ...

NEW YORK--(BUSINESS WIRE)--New research from Accenture (NYSE: ACN) reveals that companies which view customer service as a value center, rather than as a cost center, achieve 3.5X more revenue growth ...

ATLANTA--(BUSINESS WIRE)--DecisionLink, a leader in secure, SaaS-based Customer Value Management solutions that simplify and automate customer value conversations at all stages of the customer journey ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer lifetime value (CLV) is a business metric used to ...

SHANGHAI: 28 Sept. 2023 — Customer service satisfaction in China has improved 2 points overall to 759 (on a 1,000-point scale) from a year ago, according to the J.D. Power 2023 China Customer Service ...

Broadband customers have reported year-on-year improvements in customer service, value for money and service speeds, according to a survey of almost 20,000 consumers by Uswitch.com, the comparison and ...