Telegram Messenger is quite popular, more than you might think. It’s not yet on the same level as WhatsApp due to only amassing 550 million monthly users, and 55 million daily users on a consistent ...

Estimates place the number of contact center agents in the United States at roughly 1.8 million, and the industry’s turnover rate averages between 30 percent and 45 percent. Those statistics are ...

Artificial intelligence (AI) is transforming professional practices by improving productivity, enhancing document management and streamlining administrative tasks. In high stakes fields like law, tax ...

UiPath Inc. today introduced a new release of its robotic process automation platform that provides enterprises with more ways of automating repetitive business tasks. Robotic process automation, or ...