If you are having difficulties accessing the Internet through your router, you may need to modify settings in the router itself. Luckily, accessing the router settings does not rely on Internet access ...

If the Windows Network Diagnostics report displays the message The connection between your access point, router, or cable modem and the Internet is broken after you run the Internet Connections ...

Make sure all the lights are green on the modem. If not, re-connect all the wires and also the wire that connects to USB or LAN. If they are already green then there is a problem with your Modem ...