In leaked memo, COO says agent was doing mostly "what we trained him" to do. — -- In a leaked memo from cable giant Comcast, a top executive expresses contrition for the now-infamous behavior of ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. A Comcast customer service call has gone ...

While I understand not everyone has the time to deal with customer service incompetence, it leaves a bad taste in my mouth both that the rep will simply be scapegoated for what amounts to incompetent ...

Comcast has the same relationship with its customers that most cable companies and Internet service providers have -- a sort of uncomfortable, mutual tolerance. In many ways, it's like a bad marriage ...

THAT ACTUALLY WORKED. I’M NOT GOING TO SEE. BY THURSDAY, CHAD WILCOX HAD REACHED HIS WIT’S END. OH, I’M VERY ANGRY ABOUT IT. I THINK THIS IS RIDICULOUS. POWERFUL WINDS DURING SUNDAY’S STORM RIPPED OUT ...