Azure Communication Services: Microsoft’s powerful tool for call automation Your email has been sent Microsoft has slowly been expanding the business capabilities of its Azure platform, adding ...

Understanding your customers, listening to feedback and empowering employees with the right technology will go a long way to satisfying customer needs. It's a customer-centric world. The call center ...

It feels like the more technology a company deploys in its call center, the more it results in the worst customer experience possible. What used to be a personal conversation with a specific person is ...

When most people think of AI in call centers, they are likely to think of digital phone trees — automated menu systems that guide callers through a variety of messages and prompts to direct their call ...

From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes. Call center management is the backbone of effective customer service operations.

I’ve worked with hospitals to improve patient satisfaction rates for years and we’ve seen that the first stop in the patient’s journey – the call center – can set the tone for the rest of the ...

The process of finding and accessing a healthcare provider starts with the journey of a patient. Healthcare contact centers strive to ensure the process is straightforward, and the agents are the ones ...