AI automation has already shown its value for standardized, high-volume processes. Now, genAI and agentic AI can deliver humanlike service in less standardized interactions.

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

My parents are in their 80s, and every time I visit them, I’m reminded of something profound: health is their top priority, and nothing compares. As we age, our values often shift, and for many senior ...

A next generation call center is in the works for Gwinnett County Emergency Services, with a goal of improving efficiency and ...

When it comes to customer service and customer experience (CX), the emergence of AI has made quite an impact in the contact center. That’s true whether it’s through AI-driven analytics, the ...

At a community center in Santa Monica, a group of seniors is getting hands-on with artificial intelligence – not on a laptop or smartphone, but over a traditional phone call. “AI is the most ...